Welcome to our website. This Shipping & Return Policy outlines the terms for shipping and returning products purchased on our website. By placing an order, you agree to this policy. If you have any questions, please contact us at via our online chat.
Shipping Policy
1. Shipping Locations
We ship our products throughout Australia. For orders outside of Australia, please contact us directly for available shipping options.
2. Processing Time
Orders are processed within 2 business days (Monday–Friday, excluding holidays) from the time the order is placed. You will receive a confirmation email once your order has been shipped.
Note: Processing times may vary during peak periods or due to unforeseen circumstances. We will notify you promptly if there are any delays in processing your order.
3. Shipping Rates
We are offering free shipping over $79 Australia Wide. Otherwise a $10 flat shipping fee will be charged. The shipping fee will be displayed at checkout before completing your purchase. Most of the time we use Australia Post standard shipping. Please contact us if you prefer other shipping methods for a quote.
4. Delivery Times
- Most of the time we use Australia Post standard shipping. Our warehouse is in Sydney, NSW. For standard shipping time to your area, please refer Australia Post website.
Note: Delivery times are estimates and do not account for delays caused by carriers, customs, or unforeseen weather conditions.
5. Tracking
Once your order has shipped, you will receive an email with tracking information. You can track the progress of your shipment on the carrier’s website.
6. Lost or Delayed Shipments
While we do our best to ensure timely delivery, We not responsible for delays caused by the shipping carrier. If your order is delayed, please contact us, and we will assist you in tracking the shipment.
Return Policy
We want you to be satisfied with your purchase. If you are not fully satisfied, we accept returns under the conditions outlined below.
1. Eligibility for Returns
- Timeframe: Returns must be requested within 7 days of receiving your order.
- Condition: Items must be in their original condition, unused, and in the original packaging with all tags attached.
- Non-Returnable Items: Certain items cannot be returned, including:
- Customized or personalized products
- Sale or clearance items (unless faulty)
2. Initiating a Return
To initiate a return, please contact us with your order number and a description of the issue. We will provide instructions on how to return the item.
3. Return Shipping
- Customer Responsibility: The customer is responsible for the cost of return shipping unless the item is defective or incorrect.
- Return Label: If applicable, we may provide a prepaid return label. The cost of return shipping will be deducted from your refund unless the return is due to our error.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within [Insert Number] business days. Refunds will be credited to your original payment method.
5. Exchanges
If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item. Exchanges are subject to product availability.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your order. We may request photos or further information to assist with the replacement or refund process.
Contact Us
For any questions about our Shipping & Return Policy, please contact our via our online chat.